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7.1 What if a failure case must
be reported?
Any claim under warranty must be accompanied
by a full report, established by the customer in
accordance with Valeo Service quality procedures.
Furthermore, Valeo Service will be entitled to call for
return of the defective product in order to carry out
a technical appraisal or visual inspection.
Precise data’s for precise reports
For a precise and efficient analysis Valeo customers
have to provide a detailed explanation of their case.
What matters for a clutch failure analysis?
l
Product part number
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Clutch fitting date
•
Mileage @Clutch replacement date
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Clutch dismounting date
•
Mileage @Clutch dismounting date
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Vehicle identifier - VIN
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Engine type
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Gearbox type
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Retarder type if any
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Problem description (possibly explained by the
driver himself)
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All parts, including screws
NEVER CLEAN THE PARTS!
Failure evidences could disappear after a cleaning phase; never clean the parts
until the full technical analysis has been performed by Valeo experts.