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2008 Best Practices Study | Agencies with Revenues Over $25,000,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Profile
Agencies with Revenues Over $25,000,000
Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
86.9
High
211.9
Low
29.0
Average Book Serviced (Commissions) $377,211 $532,135
Average Pay ($)
$53,481
Average Pay (% of Book Serviced)
14.2%
Group L&H CSRs/Account Managers
Number
20.8
High
62.6
Low
3.7
Average Book Serviced (Commissions) $403,738 $572,990
Average Pay ($)
$53,781
Average Pay (% of Book Serviced)
13.3%
Personal P&C CSRs/Account Managers
Number
25.4
High
90.0
Low
3.3
Average Book Serviced (Commissions) $188,910 $316,708
Average Pay ($)
$40,947
Average Pay (% of Book Serviced)
21.7%
Multi-Line CSRs/Account Managers
Number
*
High
*
Low
*
Average Book Serviced (Commissions)
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
Productivity—CSRs
*Insufficient Data
Insufficient Data