Page 8 - Facility Management Flipbook

8 | Cassidy Turley
Critical Environment Management
Edward Jones
St. Louis, MO & Tempe, AZ
115,000 SF Data Center
1.9 Million SF Project Size
5,400 UPS (Kva)
9,700 Kw Generator Backup
• Directed ISO 9000 Certification for both facilities
• Standardized and documented over 300 facility management processes and
procedures, industry-best practices and benchmarking, and enacted extensive
training and technical staff development programs
• 100% up-time over the past 6 years
US Bank St. Louis, MO
300,000 SF Processing Center
Operates 24/7
1.6 Million SF Project Size
1,000 UPS (Kva)
3,000 Kw Generator Backup
• Manage all infrastructure to ensure 24/7 operations
• Developed processes to properly maintain the facility while reducing operating
expenses
• Maintained 100% up-time
American Red Cross
Various Locations
110,000 SF Headquarters
64,108 SF Donor Centers
24,000 SF Warehouse
7,400 SF Call Center
Mission Critical Operations
• Accomplished zero FDA or Red Cross Audit Team observations relating to facilities
• Replaced six roof top air conditioning units while maintaining ab temperature
requirements
• Vital blood collection and processing continued uninterrupted during Donor Center
build outs, carpeting upgrades, and critical systems preventive maintenance
Proven Results
Data Center Tier Levels
TIER
2
• 99.749% availability
• Annual downtime is 22.0
hours
• Single path of power and
cooling
• Some redundancy in power
and cooling systems
TIER
3
• 99.982% availability
• Annual downtime is 1.6 hours
• Multiple power and cooling
paths
• Fault tolerant (N+1)
• Able to sustain 72-hour
power outage
TIER
4
• 99.995% availability
• Annual downtime is 0.04
hours
• Two independent utility paths
• Fully redundant (2N+1)
• Able to sustain 96-hour
power outage
TIER • 99.671% availability
• Annual downtime is 28.8
hours
• Single path of power and
cooling
• No redundant components 1
Critical Environment Management provides the necessary support processes and
procedures required to achieve the “100% Up-Time” requirements for continual
critical system operation. We focus on the reliability and operational integrity of all
critical systems. Our mission is to eliminate system failures. Standardized processes
and procedures include:
• System reliability & commissioning
• Operational sequences by system(s)
• System monitoring and response
• Proactive, predictive, & preventative maintenance
• Associate & facility specific training
• Strategic alliances with vendor partners
• Inter-group communication procedures
• CEM team supervision and support
• Staffing processes aligned with critical system operations
Organizational Structure
Data Center Technician
Data Center Supervisor
Manager of Technical
Operations
Cassidy Turley Resources
• Transition Team
• Operations
• Project Management
• Process Control
• Accounting
• Engineering Services
• 24/7 Call Center
Facilities Manager
Client Relationship
Manager