Eskom Procurement Book 2015

137 / 252

125 CHAPTER 5
SUPPLIER RELATIONSHIP MANAGEMENT
[2] Poirier C.C., Supplier relationship management: An advanced supply
chain management technique,
SRM%20-%20An%20Advanced%20SCM%20Technique.pdf, Accessed
on 5 November 2012.
[3] Giannakis M., Performance measurement of supplier relationships, Supply
Chain Management: An International Journal, Vol. 12 (Issue 6), 2007.
[4] Marjolein C.J., Caniels M.C.J. and Gelderman C.J., Buyer-supplier
relationship development – Empirical identification and quantification,
development_Empirical_identification_and_quantification, 2004,
Accessed on 4 November 2012.
[5] Day A., Six steps to better SRM,
newsroom/6_steps_to_better_srm.aspx, 2009, Accessed on 5 November
2012.
[6] Jones K., Source smart: The need for supplier management, manufacturing
systems, Vol. 6 (Issue 4), August 2002.
[7] Cavinato J.L., Supplier relationship management insights, http://www.
Accessed on 5 November
2012.
[8] Burt D., Petcavage S. and Pinkerton R., Supply management, 8th ed.,
Kuala Lumpur, McGraw-Hill, 2010.
[9] Rometty G., Collaboration key to innovation, Leadership Excellence,
Vol. 24 (Issue 2), 2007.
[10] Benton W.C. and Maloni M., The influence of power-driven buyer/seller
relationships on supply chain satisfaction (Electronic version), Journal of
Operations Management, Vol. 23, 2005.
[11] Dyer J.H., Collaborative advantage, London, Oxford University Press,
2000.
[12] Alewine J.D., Understanding buyer supplier conflict, 92nd Annual
International Supply Management Conference, May 2007, http://www.
, Accessed 9 November
2012.
[13] Krause D.R., Handfield R.B. and Scannel T.V., An empirical investigation
of supplier development: reactive and strategic processes, Journal of
Operations Management, Vol. 17 (Issue 1), 1998.