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Sales and delivery
C.2
Infrastructure &DataManagement
Atos
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Registration Document 2016
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C
UC applications to the services that implement and manage
communications solutions, from fully integrated software-based
Atos is the only provider with a full complement of unified
market supporting more than 600.000 installed solutions.
the cloud. As such, Atos is a leading player in virtually every
service partners) in the Customer’s data center, hybrid, or from
them, and the capacity to deliver it globally (more than 400
that empowers teams to deliver better results.
standard for a rich communications and collaboration experience
professionals manage over 40 million installed lines and set the
Together, the Group’s global team of UCC experts and service
Technology Transformation Services
C.2.6
approach and best practices leverage proven blueprints that
and data analytics for an enhanced customer experience. Atos
platforms, and IT service delivery using service orchestration
innovating with new solutions workplace, data center, application
through digital transformation. It eliminates the complexity of
portfolio helps its customers to embrace business reinvention
Atos comprehensive Technology Transformation Services
tomorrow’s computing needs.
foundation for their cloud environment, and transform for
workplace of the future, innovate the way they work, build the
are customizable and flexible to help customers to create their
a focus on industry specific business requirements. TTS solutions
deliver expected outcomes and create business and IT value with
business growth – together in harmony.
experience, how to reduce the cost to serve and to support
pin-point insights; showing how to improve overall customer
Then Atos teams analyze and visualize the journeys to define
experience, connecting and formulating events into journeys.
data analytics, Atos can map the customer’s end-to-end
update of customer experience across all channels. By applying
updated as frequently as is desirable, maintaining a constant
services via enterprise channels. This is done automatically and
events every time customers interact to consume products and
Leveraging ClickFox technology, Atos collects and aggregates
600 transformation projects per year and gained scale with over
Atos demonstrates its depth of expertise every day with over
engineers worldwide.
1,900 dedicated business technology consultants, architects, and
BPO: Business Process Outsourcing
C.2.7
associated with BPO.
its domain expertise in addition to the traditional benefits
and industry expertise. This enables the Group to add value via
technology, transformation and employees with specific technical
manages the full end-to-end service, deploying digital
Financial Services and Health, is that in these sectors Atos
of the key differentiators, particularly in Public Services,
through a dedicated BPO team in its Global Delivery Centre. One
2,500 staff, with a sizeable proportion of offshore utilization
chosen markets. The combined direct headcount represents circa
Atos has one of the leading BPO businesses in the UK in its’
management and print operations, as well as the bookings and
in industry leading customer contact centers, case and document
Atos continued to capture business thanks to continued success
operations to existing and prospective clients.
offer radically improved services and efficiencies via scalable
marketplace. These capabilities ensure that the Group is able to
account relationship management systems that are unique in the
such as Thoughtonomy and UiPath.
strategic partnerships with RPA technology and service providers
of this development by leveraging its new RPA capabilities and
old-style BPO labor arbitrage. Atos intends to be at the forefront
operational cost savings in comparison to the cost benefits of an
Process Automation (RPA) is vital to apply as it will outmatch the
However, Atos also foresees that the integration of Robotic