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Sales and delivery
C.2
Infrastructure &DataManagement
Atos
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Registration Document 2016
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management options.
platforms, SLAs (Service Level Agreements) and service
customers an integrated user experience with a choice of
and virtual private IaaS Cloud services offering enterprise
comprehensive range of secure and resilient, managed, private
Infrastructure & Data Management division provides a
In support of the overall cloud end-to-end approach, Atos
clouds including workflow approval, consolidated reporting and
additional value add for enterprise customers on top of public
leading public clouds into its hybrid cloud framework to deliver
ServiceNow. The Atos Managed Public Cloud integrates market
orchestration and IT Service Management Layer based on
This is being achieved by our comprehensive business
environments such as Amazon Web Services and Microsoft Azure.
be enriched with third party public cloud infrastructure
cloud solutions forming the foundation of a hybrid cloud that may
Atos cloud services are deployed with private and virtual private
enhanced governance functionality.
“purpose-fit” infrastructure environments.
intelligent placement of applications and services on
automated and programmable architecture which will allow
strategic partners. Digital Private Cloud is based on unified, fully
Defined Datacenter offerings by its strong eco system of
In 2016 Atos was further utilizing its strong position in Software
world.
services Atos has built one of the largest Hybrid Clouds in the
With these comprehensive set of Orchestrated Hybrid Cloud
has gained recognition as a Leader from leading analyst firms
delivering 20% to 30% price reduction to its customers. Atos
year-on-year growth in cloud services for the last 3 years whilst
America, Europe and Asia Pacific. It has delivered a 30%
Australia now having five global delivery hubs across North
Atos has extended the global reach of its Virtual Private Cloud to
further adopting cloud in Big Data and IoT.
capabilities to deliver the digital platform for enterprises whilst
further leverage on software defined and hybrid services
In 2017, Atos Infrastructure & Data Management will continue to
Workplace & Service Desk
C.2.3
distributed globally, handling more than 31 million tickets
global delivery unit, complemented by local production centers
production centers for service desk, operating as one virtual
than 3.2 million end-user devices, from a combination of global
experience in all industry sectors. Today, Atos manages more
workplace and service desk services, based on extensive, proven
Workplace Services from Atos provides modular and innovative
headcount of more than 12,000 staff.
services footprint. The global delivery organization has a total
capability in 118 countries, giving Atos a true global workplace
annually in 38 languages. This is combined with onsite support
virtual desktops, and collaboration solutions to deliver a different
Mobility Management, combined with application management,
enterprise clients today. Key solutions such as Enterprise
services that meet the changing end-user needs, within
services. Through its Digital Workplace offering Atos can deliver
have resulted in a significant interest in Digital Workplace
The demands from end-users and drive for consumer simplicity
alike, anytime anywhere access from any device.
but with the functionality required by end-users and businesses
way of working, with no more than just an Internet connection,
most importantly the experiences of the users.
Atos to focus on proactively improving the quality of service and
Data analytics delivering end-to-end service intelligence, enables
future, Atos is focused on delivering proactive support, with Big
support experience in coming years. In line with its vision for the
with new technology such as virtual assistants enhancing the
on the user’s experience. Innovation is reshaping user support
self-help, chat, and self-healing solutions, having a direct impact
total end-user experience including omni-channel support with
device is reality. Atos strong focus on customer care and the
user experience where working anytime, anywhere with any
all” is no longer applicable, and the Atos approach results in a
people expect from their workplace. For end-users, “one size fits
Consumer experiences continue to fundamentally change what
unified communications.
in green Data Centers and changing travel behaviours through
efficient devices, combined with the use of cloud services hosted
through initiatives such as replacing desktops with more power
helping clients achieve a reduced workplace carbon footprint,
increased automation being a key focus. All this is coupled with
by Atos with continued optimization and enhancement with
user centric, creative enterprise environment will be supported
Enabling clients to redefine their future digital workplace within a
digital collaboration solutions.
closing the gap between physical working environments and
reducing costs and increasing agility and mobility of end users,
cloud services to enrich the workplace for end-users, while
with Office 365, ServiceNow and others, combined with private
integrates SaaS based workplace offerings, including Microsoft
hybrid delivery models for workplace services as services. Atos
transformation program today with clients actively moving to
The Digital Workplace is evident in every major workplace