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GNYADA’S BILLERS’ WORKSHOP
The essential steps to becoming an
efficient and effective biller.
Date:
Tuesday, December 6, 2016
Time:
10:00am-4:00pm
Instructor: Jean marie Rugg
General manager DmV-DIRecT
Fee:
$125 (GNYADA member)
$250 (non-member)
learn the requirements for the DmV desk in the deal-
ership, how to set up the desk to run smoothly, and
requirements to accurately submit items to the DmV.
Workshop highlights include:
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Understanding the process of registering vehicles
in the dealership
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overview of the various DmV forms, including
reports of sale, titles and odometer disclosure
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The fees associated with new vehicle registration
transactions
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learning the specific terms used in registration
processing
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Understanding the DmV timelines
CONquERING CuSTOMER OBjECTIONS
Handle obstacles preventing you from closing sales.
Date:
wednesday, December 14, 2016
Time:
10:00am-4:00pm
Instructor: Frank Phillips, FcP-Sales masters
Fee:
$125 (GNYADA member)
$250 (non-member)
learn how to navigate the toughest customer scenar-
ios and move quickly to the close.
Attendees will learn how to:
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Handle objections throughout the selling
process
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Understand the different types of objections
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Acknowledge and redirect objections
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Ask questions that will uncover and define
the core objections
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Gain agreement from the customer when
addressing their objections
D E C E M B E R
718.640.2000 •
GNYADA.com/eDUcATIoNGNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING
wHITeSToNe New YoRK
7
Dealer Services
GNYADA Tax
Forum
Thursday, November 17, 2016