2016-17 GNYADA Automotive Workshops & Seminars

14 / 28

EFFECTIVE BDC MANAGEMENT STRATEGIES
coach your BDc to deliver higher performance and
better results.
Date: wednesday, February 8, 2017
Time: 10:00am-4:00pm
Instructor: mark Rodriguez
Auto client care, Inc.
Fee: $125 (GNYADA member)
$250 (non-member)
These strategies and methods will optimize the
effectiveness of your BDc Department.
Attendees will learn how to:
n establish practical strategies to get
outstanding results
n Set goals, reward good work and address
poor performers
n motivate, delegate and deal with difficult
employees
n Train new employees to be ready for live calls
n Best measure employee effectiveness
PROPER BILLING FOR
OuT-OF-STATE TRANSACTIONS
How to efficiently and effectively
process out-of-state deals.
Date: wednesday, February 8, 2017
Time: 10:00am-4:00pm
Instructor: Jean marie Rugg
General manager DmV Direct
Fee: $85 (GNYADA member)
$150 (non-member)
learn how to handle the added hurdles of an out-of-
state vehicle deal, quickly and properly — from
stocking to completing title and registration.
Attendees will learn how to:
n Properly complete required forms for NJ, cT, PA,
and Fl
n configure sales tax for each of the different states
n Avoid application rejection
n Handle the different types of transactions
(lease vs retail sales)
ADVANCED MANAGEMENT SKILLS
& TECHNIquES
Develop proactive approaches to meet the
complex challenges of leading a team.
Date: Thursday, February 9, 2017
Time: 10:00am-1:00pm
Instructor: Bill mcAndrews
william D. mcAndrews & Associates
Fee: $85 (GNYADA member)
$150 (non-member)
learn actions that affect your management efficiency,
the team’s performance, and ultimately the dealer-
ship’s profitability.
Attendees will learn how to:
n “lead” versus “manage”
n Negotiate for “win-win” outcomes
n communicate with diverse teammembers
n Understand and interpret emotions and
body language
n Solve problems creatively
n make sound decisions
n effectively manage time
INFORMATION SECuRITY
GuIDELINES FOR AuTOMOTIVE
DEALERSHIPS
establishing and maintaining information
security is a journey, not a destination.
Date: wednesday, February 16, 2017
Time: 10:00am-1:00pm
Instructor: Judy Vann Karstadt, JV Solutions llc
Fee: $85 (GNYADA member)
$150 (non-member)
learn the best practices to help you build your dealer-
ship’s own information security plan.
Attendees will learn:
n what the common risk areas are
n Key data security plan considerations
n How to identify and quantify data risk areas
n How to best adhere to finance regulations
n what you can and can’t do with customer data
n A formal program to ensure the security of
customer information
F E B R u A R Y
GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK 718.640.2000 • 10