152 / 168
2014 Best
Practices Study
Agencies
with
Revenues
Over
$25,000,000
152
Analysis of Agencies with Revenues Over $25,000,000
Key Benchmarks
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Service Staff Info
Technology
Insurance Carriers
Appendix
Service/Sales Support Staff
Average
Top 25%
Commercial P&C Service/Sales Support
Number
100.1
High
243.0
Low
33.0
Average Revenue per Staff
$304,936
$411,695
Total Commercial Service Payroll ($)
$6,429,040
Payroll (as % of Total Commercial Revenue)
21.0%
Bonds P&C Service/Sales Support Staff
Number
5.7
High
19.0
Low
1.0
Average Revenue per Staff
$404,477
$577,147
Total Bond Service Payroll ($)
$392,618
Payroll (as % of Total Bond Revenue)
19.2%
Personal P&C Service/Sales Support Staff
Number
13.1
High
42.0
Low
1.0
Average Revenue per Staff
$196,598
$284,702
Total Personal Service Payroll ($)
$611,268
Payroll (as % of Total Personal Revenue)
26.7%
Group L&H Service/Sales Support Staff
Number
35.1
High
95.0
Low
6.0
Average Revenue per Staff
$439,847
$639,685
Total Group L&H Service Payroll ($)
$2,178,777
Payroll (as % of Total Group L&H Revenue)
15.3%
Individual L&H Service/Sales Support Staff
Number
3.8
High
19.6
Low
0.5
Average Revenue per Staff
$286,259
$1,344,066
Total Individual L&H Service Payroll ($)
$465,365
Payroll (as % of Total Individual L&H Revenue)
26.6%
Multi-Line Service/Sales Support Staff
Number
10.3
High
21.0
Low
3.0
Average Revenue per Staff
$420,451
*
Total Multi-Line Service Payroll ($)
$693,669
Payroll (as % of Total Multi-Line Revenue)
27.4%
*Insufficient Data