155 / 168
2014 Best
Practices Study
Agencies
with
Revenues
Over
$25,000,000
155
Analysis of Agencies with Revenues Over $25,000,000
Key Benchmarks
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Service Staff Info
Technology
Insurance Carriers
Appendix
Average
+25% Profit
+25% Growth
Service Center Use
Total Personal Lines Commission placed in
Carrier Service Center
30.9%
*
*
Total Commercial Lines Commission placed in
Carrier Service Center
2.0%
3.2%
2.7%
Use of Carrier Service Centers
Average +25% Profit +25% Growth
Carrier Representation
Personal Lines P&C
National
14.5
8.0
10.9
Regional
9.8
9.3
9.7
Total
24.3
17.3
20.5
Commercial Lines P&C
National
38.1
27.6
22.9
Regional
35.4
25.5
26.8
Total
73.5
53.1
49.7
Group L&H / Financial
Total Life, Health, Disability, LTC,
Retirement Products, and Other
80.8
53.6
70.4
Carriers
Average
+25% Profit
+25% Growth
% of Total Commission & Fee Revenue Derived from Direct Versus Indirect Appointments
INDIRECT Carrier Appointments
19.3%
13.6%
22.1%
DIRECT Carrier Appointments
70.4%
72.1%
77.9%
Carrier Appointments
*Insufficient Data