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2014 Best

Practices Study

Agencies

with

Revenues

Over

$25,000,000

154

Analysis of Agencies with Revenues Over $25,000,000

Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Average

Top 25%

Information Technology Employees (FTE)

Number

7.3

High

26.4

Low

1.4

Number of IT Employees per 100 users

2.5

Revenue per IT Employee

$9,343,352

$15,156,330

Total IT Payroll Expense ($)

$572,776

$1,170,644

As % of Total Compensation Expense

1.5%

As % of Net Revenues

1.0%

1

Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers,

website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Other included multiple systems used.

Technology

Agency Management System Utilized

Average

+25% Profit

+25% Growth

Total IT Expenses

1

(as % of net revenues)

2.4%

2.1%

2.2%

EPIC

31.0%

Sagitta

27.6%

AMS360

6.9%

Other

3.4%

Vision

6.9%

TAM

24.1%