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2013 Best

Practices Study

Agencies

with Revenues

Between

$5,000,000 and

$10,000,000

114

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Key Benchmarks

Mgmt. Perspectives

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

5%

10%

15%

20%

25%

30%

0%

2008

EBITDA Margin

Operating Margin

18.4%

4.5%

20.7%

6.5%

17.6%

5.6%

16.8%

3.4%

16.3%

16.6%

3.7%

5.5%

21.0%

9.6%

2010

2007

2009

2011

2012

2013

Profitability

About EBITDA Margin and Operating Margin

EEBITDA Margin is calculated by dividing a firm’s EBITDA (Earnings Before Interest, Taxes, Depreciation and

Amortization) by the firm’s net revenues.

Operating margin is calculated as EBITDA less contingent income divided by net revenues less contingent income.

Historical EBITDA Margin & Operating Margin (for Average Group)