139 / 204
2013 Best
Practices Study
Agencies
with Revenues
Between
$10,000,000 and
$25,000,000
139
Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000
Key Benchmarks
Mgmt. Perspectives
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Service Staff Info
Technology
Insurance Carriers
Appendix
Average
Charge for Services
(routinely or
occasionally)
Do Not Charge
Property & Casualty
(% of agencies providing)
Claims Services (beyond traditional services)
63.6%
42.1%
57.9%
Loss Control/Engineering/Safety
48.5%
68.7%
31.3%
Risk Management Consulting
66.7%
81.0%
19.0%
Data Analysis
36.4%
45.5%
54.5%
Workers Comp TPA
12.1%
100.0%
0.0%
Premium Financing
63.6%
75.0%
25.0%
Self-Insurance Programs
24.2%
75.0%
25.0%
Household Contents Inventory Services
21.2%
66.7%
33.3%
Identity Theft Protection Programs
24.2%
75.0%
25.0%
Captive Ins. Company Consulting/Management
33.3%
90.9%
9.1%
Other
0.0%
0.0%
0.0%
Average
Charge for Services
(routinely or
occasionally)
Do Not Charge
Life & Health / Financial
(% of agencies providing)
Wellness
42.4%
69.2%
30.8%
Enrollment
66.7%
33.3%
66.7%
COBRA Administration
48.5%
71.4%
28.6%
Government Compliance Service
42.4%
41.7%
58.3%
Employee Benefits TPA
12.1%
100.0%
0.0%
HR Consulting
39.4%
66.7%
33.3%
Actuarial/Data Analysis
33.3%
81.8%
18.2%
Pension/401(k)
36.4%
90.9%
9.1%
Self-Insurance Programs
39.4%
84.6%
15.4%
Investment Products (Securities, Stocks)
24.2%
100.0%
0.0%
Zywave
63.6%
35.0%
65.0%
PEO (Employee Leasing Products & Services)
24.2%
50.0%
50.0%
Other
6.1%
100.0%
0.0%
Other included Concierge Cards (Call Center), Seminars, Employment Law Hotline, Compliance Services, Client Resource
Centers and Benefits Statements.
Value Added Services/Other Products Provided
% of agencies that offer
Value Added Services:
90.9%