171 / 204
2013 Best
Practices Study
Agencies
with
Revenues
Over
$25,000,000
171
Analysis of Agencies with Revenues Over $25,000,000
Key Benchmarks
Mgmt. Perspectives
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Service Staff Info
Technology
Insurance Carriers
Appendix
Average
Charge for Service
(routinely or
occasionally)
Do Not Charge
Property & Casualty
(% of agencies providing)
Claims Services (beyond traditional services)
84.6%
47.6%
52.4%
Loss Control/Engineering/Safety
88.5%
77.3%
22.7%
Risk Management Consulting
84.6%
71.4%
28.6%
Data Analysis
46.2%
50.0%
50.0%
Workers Comp TPA
30.8%
57.1%
42.9%
Premium Financing
76.9%
78.9%
21.1%
Self-Insurance Programs
61.5%
76.3%
26.7%
Household Contents Inventory Services
26.9%
14.3%
85.7%
Identity Theft Protection Programs
15.4%
75.0%
25.0%
Captive Ins. Company Consulting/Management
76.9%
87.2%
15.8%
Other
15.4%
75.0%
25.0%
Average
Charge for Service
(routinely or
occasionally)
Do Not Charge
Life & Health / Financial
(% of agencies providing)
Wellness
76.9%
63.2%
36.8%
Enrollment
88.5%
52.2%
47.8%
COBRA Administration
73.1%
66.7%
33.3%
Government Compliance Service
84.6%
57.1%
42.9%
Employee Benefits TPA
26.9%
100.0%
0.0%
HR Consulting
50.0%
53.8%
46.2%
Actuarial/Data Analysis
65.4%
62.5%
37.5%
Pension/401(k)
50.0%
66.7%
33.3%
Self-Insurance Programs
76.9%
84.2%
15.8%
Investment Products (Securities, Stocks)
23.1%
100.0%
0.0%
Zywave
76.9%
21.1%
78.9%
PEO (Employee Leasing Products & Services)
15.4%
50.0%
50.0%
Other
7.7%
50.0%
50.0%
Other included benefit technology consulting and loss trending.
Other included certificate tracking, captive resources for hetero captive opportunities, and IT services.
Value Added Services/Other Products Provided
% of agencies that offer
Value Added Services:
92.3%