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2013 Best

Practices Study

Agencies

with

Revenues

Over

$25,000,000

188

Analysis of Agencies with Revenues Over $25,000,000

Key Benchmarks

Mgmt. Perspectives

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Service Staff Payroll Information

Average

+25% Profit

+25% Growth

Pay Ranges by Service Position

AE

Average Low

$69,149

$69,557

$76,424

Average High

$164,073

$156,162

$130,462

CSR

Average Low

$38,795

$38,669

$38,745

Average High

$86,892

$84,299

$88,016

Processor/Asst CSR

Average Low

$29,359

$29,607

$28,547

Average High

$49,168

$51,227

$42,757

Marketing

Average Low

$49,286

$44,264

$55,699

Average High

$102,169

$138,156

$119,583

Claims

Average Low

$47,047

$48,328

$48,302

Average High

$98,562

$119,263

$98,330

AE

Average Low

$50,186

*

*

Average High

$70,637

$58,797

*

CSR

Average Low

$38,794

$41,241

$43,899

Average High

$57,952

$64,183

$61,837

Processor/Asst CSR

Average Low

$31,760

*

$33,433

Average High

$42,121

$52,147

$37,179

Marketing

Average Low

*

*

*

Average High

$42,775

*

*

Claims

Average Low

$32,790

*

*

Average High

$44,358

*

*

AE

Average Low

$72,736

$81,071

$101,999

Average High

$154,624

$156,192

$164,442

CSR

Average Low

$39,907

$43,327

$42,880

Average High

$79,854

$63,770

$73,506

Processor/Asst CSR

Average Low

$30,094

*

*

Average High

$47,487

$50,044

$44,877

Marketing

Average Low

$51,459

*

*

Average High

$66,989

*

*

Claims

Average Low

*

*

*

Average High

*

*

*

COMMERCIAL LINES

PERSONAL LINES

GROUP LIFE & HEALTH/FINANCIAL

*Insufficient Data