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2013 Best

Practices Study

Agencies

with Revenues

Between

$1,250,000 and

$2,500,000

46

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

Key Benchmarks

Mgmt. Perspectives

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Revenue Growth by Source

(continued)

Historical Organic Growth

(in Net Revenue)

Future Growth

Percentage of agencies considering line of business as

very important

to growing agency’s revenue over the next 3 years

Surety-Bonding

14.7%

Personal P&C

82.4%

Small Commercial P&C

70.6%

Individual Life & Health

17.6%

Group Medical/Health Insurance

26.5%

All Other Group Benefits

14.7%

0%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2007

2008

2009

2010

2011

2012

2013

10%

–10%

20%

30%

40%

10.4%

6.4%

20.7%

6.2%

11.4%

20.2%

5.7%

18.9%

23.8%

–0.2%

–0.2%

–1.0%

–1.2%

8.4%

10.9%

1.3% 2.6%

12.1%

9.1% 10.4%

23.8%

0%

Average

+25% Profit

+25% Growth