67
General Government - Network Services Fund
BUDGET HIGHLIGHTS
The FY 14-15 Adopted Budget is increasing by $1,183,881, or 10.2%.
The FY 14-15 Adopted Budget includes $290,000 for computer security, a $200,000 increase in Capital Outlay for
computer equipment leases, and a $1.6 million payment to Debt Service.
The FY 14-15 Adopted Budget includes a service reduction of $53,000 in training expenses.
Efficiency Measures
Percent of phones installed within five days
96%
96%
96%
96%
Percent of Help Desk calls completed within three
days
87%
87%
87%
87%
Percentage of Network Services questions/requests
responded to within the timeframe indicated in the
Service Level Agreement (SLA)
91%
91%
92%
92%
Average response time to critical systems and
applications problems
1 hour or less 1 hour or less
1 hour or less
1 hour or less
% uptime on critical servers to include Lawson,
Kronos, SQL, Web, Exchange, Apps1, etc
98%
98%
98%
98%
% of hits to the City's external website via
smartphone / tablet devices
25%
25%
25%
25%
% of Network Services M&O budgeted expenditures
for software and equipment maintenance
8%
8%
8%
8%
% of virtual servers as compared to physical servers
87%
87%
87%
87%
Average response time to helpdesk, systems and
service requests
3 hours
3 hours
3 hours
3 hours
Effectiveness Measures
Percentage of Telecom customers rating service
received as "good" or "excellent"
98%
98%
98%
98%
Percentage of customers rating Network Services as
"good" or "excellent"
99%
97%
97%
98%
% of unique visitors to the city's external website
40%
40%
40%
40%
Percentage of identifed remote sites with network
access
98%
98%
98%
98%
BUDGET SUMMARY
2012-13
2013-14
2014-15
2015-16
Actual
Budget
Adopted
Projected
Expenditures:
Personnel Costs
1,363,640
1,486,353
1,494,617
1,542,880
Maintenance & Operations
6,583,040
7,454,123
8,429,740
8,379,624
Capital Outlay
2,877,604
2,650,000
2,850,000
2,850,000
Total
10,824,284
11,590,476
12,774,357
12,772,504
Total FTE Positions
18.750
19.750
19.750
19.750
Revenues:
Internal Charges
8,354,017
8,016,847
9,925,133
9,925,133
Fund Balance
2,144,339
1,032,064
107,659
105,806
All Other
2,753,127
2,541,565
2,741,565
2,741,565
Total
13,251,483
11,590,476
12,774,357
12,772,504
