Table of Contents Table of Contents
Previous Page  19 / 40 Next Page
Information
Show Menu
Previous Page 19 / 40 Next Page
Page Background

© 2016 Dwellworks, LLC

Page 19

Lean & Agile Playbook v.2.01 – modified MAY2016

Customer

A customer is anyone that receives or consumes goods or services. Customers can be

internal (associates/co-workers, a business line, office, etc.) or external (clients,

transferees, guests, etc.).

Customer Collaboration

The practice of including your customer throughout the process. Only the customer can tell

you what they want, and collaboration allows you to listen to their needs instead of

guessing at what they need. The customer drives the requirements, prioritization, and

review of work.

Deep Dive

The full dissection of a process to understand each step of the process, the people

involved and the systems used. This is an important first step when trying to identify areas

for improvement and offers a clear view of all the individual pieces that make up the

process.