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Analysis of Agencies with Revenues Under $1,250,000

Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Staff Service Info

Technology

Insurance Carriers

Appendix

11

2012 Best

Practices Study

Agencies with

Revenues

Under

$1,250,000

Average

+25% Profit

+25% Growth

Administrative Expenses

Amortization of Intangibles

0.7%

0.1%

0.1%

Officer Life

0.3%

0.2%

0.2%

Interest

1.1%

0.6%

1.6%

Other

0.0%

0.0%

0.0%

Total Administrative

2.1%

1.0%

2.0%

Total Expenses

79.7%

63.7%

77.4%

Pre-Tax Profit (Loss)

20.3%

36.3%

22.6%

EBITDA

22.8%

37.2%

25.0%

Average

+25% Profit

+25% Growth

Expense Growth Over Prior Year

Compensation Expense

0.9%

8.6%

6.9%

Selling Expense

3.0%

-9.1%

4.9%

Operating Expense

-0.4%

5.5%

10.5%

Administrative Expense

-6.9%

*

-7.4%

Expenses

(as % of Net Revenues) —

continued

Expenses

(as % of Net Revenues)

* Insufficient Data