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Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Staff Service Info

Technology

Insurance Carriers

Appendix

118

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

2012 Best

Practices Study

Agencies with

Revenues Between

$10,000,000 and

$25,000,000

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

14.3%

12.5%

0.0%

Decrease the Number of Carriers Represented

5.7%

12.5%

12.5%

Keep the Same Number of Carriers Represented

80.0%

75.0%

87.5%

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

8.6%

12.5%

12.5%

Decrease the Number of Carriers Represented

2.9%

0.0%

0.0%

Keep the Same Number of Carriers Represented

88.6%

87.5%

87.5%

12 Month Plans for Carrier Representation

P&C Carriers

L&H Carriers

Average

+25% Profit

+25% Growth

Service Center Use

Total Personal Lines Commission placed in

Carrier Service Center

31.1%

71.9%

31.8%

Total Commercial Lines Commission placed in

Carrier Service Center

2.9%

2.3%

3.2%

Use of Carrier Service Centers

*Insufficient Data