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Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Staff Service Info

Technology

Insurance Carriers

Appendix

94

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

2012 Best

Practices Study

Agencies with

Revenues Between

$5,000,000 and

$10,000,000

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

23.8%

20.0%

30.0%

Decrease the Number of Carriers Represented

2.4%

0.0%

0.0%

Keep the Same Number of Carriers Represented

73.8%

80.0%

70.0%

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

14.3%

0.0%

30.0%

Decrease the Number of Carriers Represented

4.8%

10.0%

10.0%

Keep the Same Number of Carriers Represented

81.0%

90.0%

60.0%

12 Month Plans for Carrier Representation

P&C Carriers

L&H Carriers

Average

+25% Profit

+25% Growth

Service Center Use

Total Personal Lines Commission placed in

Carrier Service Center

20.2%

23.9%

25.0%

Total Commercial Lines Commission placed in

Carrier Service Center

7.7%

12.9%

10.0%

Use of Carrier Service Centers