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I T S E R V I C E C A T A L O G • F Y 2 0 1 6 - 2 0 1 7
Project Management Service
Project Management addresses the requirements, needs,
concerns, and expectations of multiple stakeholders to
ensure delivery of services or products are achieved within
cost, schedule, and desired performance.
Contact:
Doug Hanks
Project Manager
336-373-7739
INCLUDES:
• Requirement
identification
• Defining scope
• Developing
communication
criteria
• Executive reporting
• Ensuring product
cost, schedule,
and performance
criteria are
achieved
• Quality
• Risk mitigation
• Disaster recovery
• Change
management
• Policy and
procedure
development
• Metric
accountability
The IT
Department
executes over
200 projects and
initiatives per
year to meet all
MAP goals.
FACT:
RESPONSE TIME
Priority
Time
Critical
2 Hours
High
Same Day
Medium
2 Days
Low
3 Days
How do we charge?
There are no fees associated with this service.
All projects must be approved by the IT Department CIO.
Major cost drivers
• Third party contracting/consulting fees
• Improper requirement validation
• Un-checked user/requestor changes to
planned efforts
• Unknown risk realization
• Failure to seek Enterprise Solutions vs.
independent fixes
What should you expect?
Service availability: 8 am - 5 pm, Monday - Friday
1. Bring all changes, new projects, and initiatives to the Change Advisory
Board for approval.
2. Contact the Project Manager routinely to provide updates to your
current portfolio.
3. Do not implement solutions without following change management
processes and procedures.
How can you help?