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I T S E R V I C E C A T A L O G • F Y 2 0 1 6 - 2 0 1 7
Skype for Business (Lync)
Microsoft Lync 2010 combines instant messaging,
desktop sharing, application sharing, live meetings, audio
conferencing and video conferencing.
Contact:
Gerrad Biffle
Telecommunications Manager
336-373-2333
INCLUDES:
• Instant Messaging
• Audio-
conferencing
• Video-conferencing
• Desktop Sharing
• Application Sharing
• Collaboration
through
whiteboard
documents
• Collaboration
through
PowerPoint
documents
• Polling lists
In 2015, Microsoft
rebranded Lync
to Skype for
Business. User
interface elements
are changing to
look more like the
Skype consumers
are used to.
FACT:
RESPONSE TIME
Priority
Time
Critical
4 Hours
High
Same Day
Medium
3 Days
Low
5 Days
How do we charge?
Included in monthly MS Office charge (Appendix A)
Major cost drivers
• Number of network devices in use
• Hardware acquisition
• Hardware support
• Operations and engineering support
• Maintenance
• Internet filtering
• Bandwidth
What should you expect?
Service availability: 24/7 service availability
(maintenance windows will be scheduled during
non-business hours)
99% of Lync troubles/issues repaired or completed
within 3 days