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I T S E R V I C E C A T A L O G • F Y 2 0 1 6 - 2 0 1 7
E-mail Service
Electronic messaging provides worldwide connectivity
within and outside the organization. It refers to the ability
to send, receive, and store email.
Contact:
Rodney Roberts
Network Services Manager
336-412-6158
INCLUDES:
• Spam Filter
• Calendaring
• 1.2 GB Storage
• Virus Protection
• Archiving
• RightFax Service
• Sync Email to
mobile devices
• Web Mail
The First email
was sent in
1971 by Richard
Watson, the
inventor of
ARPANET.
FACT:
1. Purge or archive e-mails every month
2. Refrain from forwarding large files to multiple users; instead, use
shared storage drives
3. Do not attach graphics or backgrounds to your email signature, this
requires additional storage space
RESPONSE TIME
Priority
Time
Critical
2 Hours
High
Same Day
Medium
2 Days
Low
3 Days
How do we charge?
Included in monthly Network charge (Appendix A)
Major cost drivers
• Number of accounts in use
• Hardware support
• Operations and engineering support
• Spam control
• Maintenance
• Storage management
• Mobile device management
What should you expect?
Service availability: 24/7 service availability
(maintenance windows will be scheduled during
non-business hours)
How can you help?