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I T S E R V I C E C A T A L O G • F Y 2 0 1 6 - 2 0 1 7
Telecom/VOIP
Voice over Internet Protocol (VoIP) is a general term for a
family of transmission technologies for delivery of voice
communications over IP networks such as the Internet.
Contact:
Gerrad Biffle
Telecommunications Manager
336-373-2333
INCLUDES:
BASIC SERVICES
• Inbound and
outbound calls
• Audio-
conferencing
• Voice mail
• Emergency
responder
• Single line phone
• Multi line phone
• Multi line phone
with voicemail
• Add-on module
• Analog (fax,
modems, TTY, etc)
• Panic Button
Installation
ENHANCED
SERVICES
• Cell phones /
Smartphone
support for
• City devices
• Mobile air cards/
hotspots for
laptops
• Cell phone stipend
management
(Appendix X)
• Support for iPads
and Tablets
IT Telecommuni-
cations completed
over 7,490,000
calls in 2015
FACT:
1. Limit your long distance calls. Additional fees are charged for long
distance.
2. Enter a Help Desk ticket online to have un-used phones picked up and
taken off your account.
RESPONSE TIME
Priority
Time
Critical
2 Hours
High
Same Day
Medium
2 Days
Low
3 Days
How do we charge?
Basic services:
Fixed price per month (Appendix A)
Enhanced services:
• Cell phones: Monthly charge based on cell phone carrier rates
• Mobile air cards: Monthly charge based on carrier rates
Major cost drivers
• Number of devices in use
• Hardware acquisition
• Hardware support
• Operations and engineering support
Available Loaner Equipment
• Personal Wi-Fi jetpacks
• International phone
• Various phone charging accessories
What should you expect?
Service availability: 24/7 service availability
(maintenance windows will be
scheduled during non-business hours)
96% of phones installed within 5 days
96% of phone repairs complete within 3 days
How can you help?