147 / 186
TECHNOLOGY
A.
Agency Management System Utilized
B.
Information Technology Expense (as % of Net Revenues)
C.
Impact of Technology and Business Process Improvements on Agency
AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000
146
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
% Utilizing
AMS
Sagitta
25.0%
AfW
21.9%
Prime
0.0%
Applied Systems
The Agency Manager (TAM)
40.6%
Vision
0.0%
Doris
0.0%
ebix
9.4%
InStar
0.0%
irs-aims
0.0%
Strategic Insurance Software (SIS)
0.0%
MI Assistant
0.0%
VRC Insurance Systems
0.0%
XDimensional Technologies
0.0%
Other*
3.1%
Information Technology
Staffing
Agencies in this study group
had an average of
2.4
employees (FTE) dedicated to
managing/supporting their
agency’s IT solutions with
total payroll expense of
$150,791
.
Average
+25%
Profit
+25%
Growth
Total IT Expense for Fiscal Year
1
2.0%
1.5%
1.7%
*No agency management system, custom, etc.
1
Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data
communications, website development/maintenance, computer depreciation and software amortization.
1
5
Very
Negative
Somewhat
Negative
Neutral
Impact
Somewhat
Positive
Very
Positive
2
3
4
Impact on:
Impact Score*
Agency Productivity
4.44
Agency Profitability
4.06
Agency Customer Service
4.38
Management Information
4.19
Impact Scoring*