145 / 186
AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000
144
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
How Time Was Spent
Insufficient Data -
Chart Not Applicable
*Insufficient Data
Group L&H CSRs
Average Top 25%
Number
8.4
High
26.0
Low
1.0
Average
Commissions Serviced
$291,647 $500,548
Average Pay ($)
$42,474
Average Pay (as %
of Book Serviced)
14.6%
How Time Was Spent
Marketing
(Placement)
27.9%
Customer
Service
49.0%
Administration
7.0%
Selling New Business
(New or Acct Rounding)
7.9%
Claims
Processing
8.2%
Personal P&C CSRs
Average Top 25%
Number
7.7
High
25.0
Low
1.0
Average
Commissions Serviced
$156,367 $263,635
Average Pay ($)
$36,221
Average Pay (as %
of Book Serviced)
23.2%
How Time Was Spent
Marketing
(Placement)
18.0%
Customer
Service
61.1%
Administration
6.2%
Selling New Business
(New or Acct Rounding)
12.7%
Claims
Processing
2.4%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*