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CSR Summary
C.
Information Technology (IT) Personnel
Because technology plays such an important role in supporting the agency’s Customer Service
activities and efforts, they might be considered part of the service team. However, for the study
they were NOT included in the overall service head count.
AGENCIES WITH REVENUES OVER $25,000,000
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
169
Commercial
P&C
Group
L&H
Personal
P&C
Multi-
Line
$600,000
$500,000
$400,000
$300,000
$200,000
$100,000
Commercial
P&C
Group
L&H
Personal
P&C
Multi-
Line
30%
20%
10%
Average Pay as a % of Book Serviced
Average Book Serviced/CSR
(Commissions)
Average
Top 25%
Average
IT Full-Time Employee Equivalents
Average
Top 25%
Average Number of IT Employees
7.8
High
24.0
Low
2.9
Total IT Payroll Expenses
$556,150 $1,022,787
IT Payroll as % of Net Revenues
1.2%
$700,000
$800,000