169 / 186
AGENCIES WITH REVENUES OVER $25,000,000
168
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
How Time Was Spent
Insufficient Data -
Chart Not Applicable
*Insufficient Data
Group L&H CSRs
Average Top 25%
Number
30.1
High
158.0
Low
2.0
Average
Commissions Serviced
$358,823 $708,157
Average Pay ($)
$47,102
Average Pay (as %
of Book Serviced)
13.1%
How Time Was Spent
Marketing
(Placement)
27.1%
Customer
Service
52.3%
Administration
8.5%
Selling New Business
(New or Acct Rounding)
6.9%
Claims
Processing
5.3%
Personal P&C CSRs
Average Top 25%
Number
23.1
High
60.5
Low
2.3
Average
Commissions Serviced
$176,485 $231,883
Average Pay ($)
$36,773
Average Pay (as %
of Book Serviced)
20.8%
How Time Was Spent
Marketing
(Placement)
19.0%
Customer
Service
60.8%
Administration
5.1%
Selling New Business
(New or Acct Rounding)
12.2%
Claims
Processing
2.8%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*