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E.
24/7 Customer Service
How 24/7 is Provided
AGENCIES WITH REVENUES BETWEEN $500,000 AND $1,250,000
52
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
Average
+25%
Profit
+25%
Growth
% of Agencies Providing
41.4% 71.4% 25.0%
% Providing
Impact Score*
on Customer
Satisfaction
Website
23.1%
3.67
After Hours Telephone Access/Servicing
15.4%
5.00
Both
53.8%
4.14
Other**
23.1%
4.00
**Pagers, rotating on-call employee, producer’s home phone # provided, carrier service centers, carrier 800
numbers, outsourced to CSR24 Service or Inscope
1
5
Very
Negative
Somewhat
Negative
Neutral
Impact
Somewhat
Positive
Very
Positive
2
3
4
Impact Scoring*