49 / 186
AGENCIES WITH REVENUES BETWEEN $500,000 AND $1,250,000
48
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
0.8
High
2.5
Low
0.3
Average
Commissions Serviced
$73,118 $127,500
Average Pay ($)
$15,471
Average Pay (as %
of Book Serviced)
21.2%
How Time Was Spent
Marketing
(Placement)
8.3%
Customer
Service
62.1%
Administration
4.4%
Selling New Business
(New or Acct Rounding)
18.3%
Claims
Processing
6.8%
Personal P&C CSRs
Average Top 25%
Number
2.3
High
6.0
Low
0.4
Average
Commissions Serviced
$149,423 $249,546
Average Pay ($)
$31,289
Average Pay (as %
of Book Serviced)
20.9%
How Time Was Spent
Marketing
(Placement)
9.9%
Customer
Service
63.6%
Administration
3.2%
Selling New Business
(New or Acct Rounding)
13.0%
Claims
Processing
10.3%
Multi-Line CSRs
Average Top 25%
Number
1.8
High
5.0
Low
1.0
Average
Commissions Serviced
$232,393 $377,667
Average Pay ($)
$36,000
Average Pay (as %
of Book Serviced)
15.5%
Marketing
(Placement)
16.4%
Customer
Service
42.6%
Administration
7.9%
Selling New Business
(New or Acct Rounding)
27.9%
Claims
Processing
5.3%