The Gazette 1995

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GAZETTE DECEMBER 1995
this t o p ic a full a i r i n g. T h a t m a y be
f or a n o t h er v o l u m e.
M r F r i e T s o t h er w o rk mo st c o m m o n l y
r e f e r r ed to by p r a c t i t i o n e rs is his c o -
e x e c u t i on o f Irish Stamp Duty. The
Law of Contract will sit c o m f o r t a b ly
on the s h e l f b e s i de it.
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Phone: 462 2807 Fax: 462 2808
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COMPLETE CON EI DENT!A LPIY
ASSURED.
Telephone
Courtesy and
Customer Service
T h e v i d eo uses h umo ur and practical
tips to highlight the b a s i cs o f g o od
t e l e p h o ne t e c h n i q u e. It c o v e rs v o i ce
inflection right through to the art o f
negotiation. T h e o b j e c t i ve o f the v i d eo
is to highlight the i mp o r t a n ce o f g o od
t e l e p h o ne etiquette and g i ve practical
tips to i mp r o ve client service.
It emp h a s i s es that the telephone is not
just an instrument but the primary
me a ns o f inter-acting with clients. It
b e l i e v es that you can "sense a smile
down the line". T h e re are s ome g o od
tips on h ow to handle " d i f f i c u l t " callers.
Wh i l e there are better v i d e os on
t e l e p h o ne handling, these are mo re
e x p e n s i v e, this is worth a look. It is for
e v e r y b o dy in the practice, not just the
receptionist - including ( e s p e c i a l l y)
ma n a g i ng partners.
Duration: 2 5 minutes. V i d e os are avail-
able for hire from the Library for £ 2 0
( r e f u n d a b le d e p o s i t) for t wo w e e k s. •
DENIS C. GUER IN
New York Attorney
at Law
Native of Killarney,
Co. Kerry
F o r m e r S o l i c i t o r
M e m b e r o f t h e L i n v S o c i e t y
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SPECIALIST IN
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The Irish Times
Law Report
INDEX
1989 - 1994
This is an index of all
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on Monday.
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I f i s h ISSN 1393 -2357
Family Law Reports
Peter Ward BCL LLM BL, Consultant Editor
Peter Byrne BCL DipEurL Solicitor, Editor
As highlighted by the recent referendum,
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Competition Law Reports
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Reports of decisions, judicial and administrative.
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Psychiatric Detention
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Tom CooneyBCL LLM solicitor
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363