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ENGINEERING
Division
Performance Measures
(Sustainability Pillar)
Actual
2015
Budget
2015 2016 2017 2018 2019 2020
LAND
DEVELOPMENT
% of Engineering Requirements and Review
documents processed within six weeks of
referral by Area Planning based on complete
and quality submission from applicants’
consultants
(Economic)
38% 38% 50% 60% 70% 80% 90%
REALTY SERVICES
Expenses as a % of lease/rental revenues
(Economic)
41% 48% 47% 46% 45% 45% 45%
OPERATIONS
% reduction in illegal dumping cleanup costs
(2014 is base-line year)
(Economic)
24% 24% 40% 50% 50% 50% 50%
Reduce Preventable Employee Injuries
by 90% over 5 years (2014 is base year)
(Socio-Cultural)
50% 50% 60% 70% 80% 90% 90%
SOLID WASTE
Kitchen Waste Program total # of residences
to date
(Environmental Pillar)
101,600 103,300 103,300 104,500 106,000 107,500 109,000
Solid waste diversion rate from disposal
(Environmental/Socio-Cultural)
70% 70% 72% 74% 76% 78% 80%
DRAINAGE UTILITY
Length of Drainage Mains Renewed or
Replaced
(Economic)
2,000 2,000 2,000 2,000 2,000 2,000 2,000
Number of Soil Site Inspections
(Environmental)
150
150
200
220
240
260
300
SEWER UTILITY
% of sewer mains video inspected
(Economic)
45% 51% 51% 53% 55% 57% 59%
% of sewer manholes inspected
(Economic)
13.3% 13.3% 16.2% 17.5% 18.7% 20.0% 22.4%
WATER UTILITY
% of single family homes on water meters
(Environmental)
68% 68% 70% 71% 72% 73% 74%
Average winter residential water consumption
(litres per capita per day)
(Environmental)
267
288
265
263
261
259
257
TRANSPORTATION
Total # of marked pedestrian crossings
(Socio-cultural)
995
980
1,010
1,040 1,070 1,100 1,130
Total # of new high quality bus shelters
installed to date
(Socio-cultural)
261
261
276
291
306
321
336
Safer Schools Education and Improvement
Program (total #)
(Environmental and
Socio-cultural)
27
26
30
33
36
39
42
Total # of kilometers of cycling routes
(on-street and off-street
(Environmental)
545
535
560
575
590
605
620
PARKING AUTHORITY
UTILITY
Pay Station reliability—% of time machines
operating properly
(Socio-cultural)
91% 91% 92% 93% 94% 95% 96%
Total # of managed parking spaces—time/user
restricted and pay parking
(Economic)
2,080 2,000 2,150 2,250 2,450 2,600 2,700
SURREY CITY ENERGY
UTILITY
Connected Floor Area (m 2 )
(Economic)
37,625 37,625 110,000 195,000 315,000 395,000 540,000
Ratio of hours in service to total hours since
operating commenced
(Socio-cultural)
100% 100% 100% 100% 100% 100% 100%
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PERFORMANCE MEASURES