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FINANCE & TECHNOLOGY
Division
Performance Measures
(Sustainability Pillar)
Actual
2015
Budget
2015 2016 2017 2018 2019 2020
FINANCIAL
REPORTING
# of quarterly reports submitted to
Council
(Socio-Cultural)
3
3
3
3
3
3
3
FINANCIAL
PROCESSING
# of invoices processed by Accounts
Payable 1
(Economic)
77,769 77,663 79,324 80,911 82,529 84,080 85,863
# of invoices created by Accounts
Receivable 2
(Economic)
6,610
4,588
6,742
6,877
7,014
7,155
7,298
# of electronic invoices received by
Accounts Payable
(Environmental)
25,234 10,038 26,786 27,322 27,869 28,426 28,994
% of staff receiving electronic pay stubs
(Environmental)
99.99% 80% 100% 100% 100% 100% 100%
% of Homeowner Grants claimed online
(Environmental)
65% 53% 66% 66% 66% 66% 66%
INFORMATION
TECHNOLOGY
First Tier Resolution
(Socio-Cultural)
62% 60% 61% 62% 63% 64% 65%
RISK MANAGEMENT
Average # of days a non- litigated claim is
open
(Socio-Cultural)
128
128
100
95
90
85
80
Total Cost of Risk per Capita
(Economic)
$3.73
$3.73
$3.72
$3.70
$3.68
$3.66
$3.65
INTERNAL AUDIT
% of scheduled audits completed as per
Corporate Audit Plan
(Economic)
100% 80% 85% 85% 85% 85% 90%
% of completed audit reports that
result in recommendation for change
(Economic)
100% 80% 90% 90% 90% 90% 90%
1 Accounts payable invoices processed are variable due to timing of receiving invoices as well as the variation of capital projects year over year.
2 Accounts receivable invoices created are variable due to variation in cost sharing agreements and activity levels in various City departments.
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PERFORMANCE MEASURES