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2009 Best Practices Study | Agencies with Revenues Less than $1,250,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Profile
Agencies with Revenues Less than $1,250,000
Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
1.9
High
5.0
Low
0.5
Average Book Serviced (Commissions) $218,757 $351,688
Average Pay ($)
$44,453
Average Pay (% of Book Serviced)
20.3%
Group L&H CSRs/Account Managers
Number
0.8
High
1.0
Low
0.5
Average Book Serviced (Commissions)
$69,430
*
Average Pay ($)
$31,701
Average Pay (% of Book Serviced)
45.7%
Personal P&C CSRs/Account Managers
Number
1.8
High
4.0
Low
0.5
Average Book Serviced (Commissions) $153,279 $253,660
Average Pay ($)
$35,778
Average Pay (% of Book Serviced)
23.3%
Multi-Line CSRs/Account Managers
Number
2.1
High
7.0
Low
0.5
Average Book Serviced (Commissions) $162,213 $257,705
Average Pay ($)
$34,075
Average Pay (% of Book Serviced)
21.0%
Productivity—CSRs
*Insufficient Data