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17

2009 Best Practices Study | Agencies with Revenues Less than $1,250,000 | Technology

Agencies with Revenues Less than $1,250,000

Appendix

Insurance

Carriers

Technology

Service

Staff Info

Producer

Info

Employee

Overview

Financial

Stability

Revenues/

Expenses

Profile

Technology

1

Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers,

website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Average

Top 25%

Information Technology

Number of Employees (FTE)

0.4

High

2.0

Low

0.0

Total IT Payroll Expense ($)

$13,155

$31,621

As % of Total Compensation Expense

3.0%

Average

+25% Profit

+25% Growth

Total IT Expenses for Fiscal Year (as % of Net Rev)

1

3.0%

2.4%

3.5%

Other includes Quickfile, Onstar management system and custom developed programs.