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4

2009 Best Practices Study | Agencies with Revenues Less than $1,250,000 | Revenues/Expenses

Appendix

Insurance

Carriers

Technology

Service

Staff Info

Producer

Info

Employee

Overview

Financial

Stability

Revenues/

Expenses

Profile

Agencies with Revenues Less than $1,250,000

Revenue Growth by Source

*Insufficient Data

Average

+25% Profit

+25% Growth

Commercial P&C

Renewals

1

83.9%

88.7%

81.8%

New Business

2

15.0%

13.9%

25.3%

Acquired Revenues

3

0.0%

0.0%

0.0%

Organic Growth

4

-1.1%

2.6%

7.1%

Total Growth

5

-1.1%

2.6%

7.1%

Bonds

Renewals

1

71.1%

84.5%

65.9%

New Business

2

28.2%

33.9%

26.4%

Acquired Revenues

3

0.0%

0.0%

0.0%

Organic Growth

4

-0.6%

18.4%

-7.7%

Total Growth

5

-0.6%

18.4%

-7.7%

Personal P&C

Renewals

1

89.3%

88.9%

91.3%

New Business

2

10.2%

11.2%

9.2%

Acquired Revenues

3

0.0%

0.0%

0.0%

Organic Growth

4

-0.5%

0.1%

0.5%

Total Growth

5

-0.5%

0.1%

0.5%

Value Added Services - P&C

Renewals

1

*

*

*

New Business

2

*

*

*

Acquired Revenues

3

*

*

*

Organic Growth

4

*

*

*

Total Growth

5

*

*

*

Group L&H

Renewals

1

67.7%

44.5%

77.5%

New Business

2

29.0%

53.6%

20.9%

Acquired Revenues

3

0.0%

0.0%

0.0%

Organic Growth

4

-3.3%

-1.9%

-1.6%

Total Growth

5

-3.3%

-1.9%

-1.6%

Individual L&H

Renewals

1

54.9%

24.9%

108.1%

New Business

2

48.6%

78.0%

15.7%

Acquired Revenues

3

0.0%

0.0%

0.0%

Organic Growth

4

3.5%

2.8%

23.7%

Total Growth

5

3.5%

2.8%

23.7%

1

Renewal Revenues

as a % of

prior year’s total revenues for

this line of business. This figure

is impacted by attrition (loss or

retention of accounts) and by

changes in premium and

commission levels. The higher

the %, the more favorable the

results.

2

New Revenues

as a % of prior

year’s total revenues for this line

of business. The higher the %,

the more favorable the results.

3

Acquired Revenues

as a % of

prior year’s total revenues for

this line of business. The %

indicates the significance of

acquired business.

4 Growth in Revenues from prior

year excluding acquired

revenues.

5 Growth in Revenues from prior

year including acquired

revenues.