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9

2009 Best Practices Study | Agencies with Revenues Less than $1,250,000 | Revenues/Expenses

Agencies with Revenues Less than $1,250,000

Appendix

Insurance

Carriers

Technology

Service

Staff Info

Producer

Info

Employee

Overview

Financial

Stability

Revenues/

Expenses

Profile

Revenue/Expense/Profit Summary

Expenses (as % of Net Revenue)

Average

+25% Profit

+25% Growth

Revenues (% by Source)

Commercial Lines

45.1%

39.4%

44.8%

Bonds

0.7%

0.8%

0.8%

Personal Lines

38.5%

47.8%

34.0%

VAS - P&C

0.2%

0.0%

0.1%

Contingent/Bonus

7.8%

4.3%

8.6%

Group Life & Health

4.6%

6.0%

5.3%

Individual Life & Health

1.8%

1.5%

3.5%

VAS - L&H

0.7%

0.0%

2.7%

Bonus/Overrides

0.0%

0.0%

0.0%

Investments

0.6%

0.2%

0.3%

Miscellaneous

0.1%

0.0%

0.0%

Total Revenues

100.0%

100.0%

100.0%

Less Brokerage Commission Expense

0.0%

0.0%

0.0%

Net Revenues

100.0%

100.0%

100.0%

Expenses (as % of Net Revenues)

Compensation

58.9%

47.2%

57.0%

Selling

6.0%

4.5%

5.0%

Operating

17.0%

17.9%

17.2%

Administrative

1.5%

1.2%

1.4%

Total Expenses

83.4%

70.8%

80.6%

Pre-Tax Profit

16.6%

29.2%

19.4%

Pro Forma Pre-Tax Profit

1

23.0%

39.5%

25.0%

Operating Pre-Tax Profit

2

5.0%

15.9%

6.9%

EBITDA

3

18.5%

29.2%

20.1%

Pro Forma EBITDA

4

24.8%

39.4%

25.7%

1

Pre-tax Profits if

discretionary expenses

are eliminated (e.g.

certain owner’s

perks/benefits), and one-

time or extraordinary

revenues are excluded

2

Pre-tax Profits excluding

income from

contingents, bonus and

investment income

3

EBITDA—Earnings

Before Interest Taxes

Depreciation and

Amortization

4

EBITDA if discretionary

expenses are eliminated

(e.g. certain owner’s

perks/benefits), and one-

time or extraordinary

revenues are excluded