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2009 Best Practices Study | Agencies with Revenues Between $2,500,000 and $5,000,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Profile
Agencies with Revenues Between $2,500,000 and $5,000,000
Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
5.8
High
12.0
Low
1.8
Average Book Serviced (Commissions) $315,305 $482,298
Average Pay ($)
$45,569
Average Pay (% of Book Serviced)
14.5%
Group L&H CSRs/Account Managers
Number
1.9
High
4.5
Low
0.5
Average Book Serviced (Commissions) $333,023 $597,622
Average Pay ($)
$39,268
Average Pay (% of Book Serviced)
11.8%
Personal P&C CSRs/Account Managers
Number
5.0
High
18.0
Low
1.0
Average Book Serviced (Commissions) $178,827 $258,853
Average Pay ($)
$37,199
Average Pay (% of Book Serviced)
20.8%
Multi-Line CSRs/Account Managers
Number
*
High
*
Low
*
Average Book Serviced (Commissions)
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
Productivity—CSRs
*Insufficient Data
Insufficient Data