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2007 Best Practices Study | Agencies with Revenues Over $25,000,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Executive
Perspectives
Profile
Agencies with Revenues Over $25,000,000
Productivity—CSRs
Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
78.1
High
187.0
Low
29.0
Average Book Serviced (Commissions) $367,127 $653,903
Average Pay ($)
$52,775
Average Pay (% of Book Serviced)
14.4%
Group L&H CSRs/Account Managers
Number
20.7
High
60.0
Low
1.8
Average Book Serviced (Commissions) $359,916 $744,304
Average Pay ($)
$53,139
Average Pay (% of Book Serviced)
14.8%
Personal P&C CSRs/Account Managers
Number
21.9
High
84.0
Low
3.0
Average Book Serviced (Commissions) $199,169 $365,335
Average Pay ($)
$40,283
Average Pay (% of Book Serviced)
20.2%
Multi-Line CSRs/Account Managers
Number
*
High
*
Low
*
Average Book Serviced (Commissions)
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
Administration
6.6%
Selling
New Business
4.8%
Customer Service
58.0%
Claims
Processing
3.2%
Marketing
(Placement)
27.5%
Customer Service
52.0%
Administration
11.2%
Selling
New Business
5.5%
Claims
Processing
6.0%
Marketing
(Placement)
25.2%
Customer Service
51.0%
Administration
4.8%
Selling
New Business
19.0%
Claims
Processing
2.8%
Marketing
(Placement)
22.4%
Insufficient Data
*Insufficient Data