2007 Best Practices Study

2007 Best Practices Study | Agencies with Revenues Under $1,250,000 | Technology

Appendix

Insurance

Carriers

Technology

Service

Staff Info

Producer

Info

Employee

Overview

Financial

Stability

Revenues/

Expenses

Executive

Perspectives

Profile

Agencies with Revenues Under $1,250,000

Real Time Interface

Via Proprietary Carrier Website

Impact on

Personal Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0%

Claims Reporting

80.0%

Loss Runs

94.3%

Rate/Quote

97.1%

Policy Issue

94.3%

Endorsements

100.0%

% of Agencies

Number of Real-Time Inferfaces

None

2.8%

1-3

25.0%

4-6

38.9%

7-10

22.2%

11+

11.1%

Impact on

Commercial Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0%

Claims Reporting

76.5%

Loss Runs

97.1%

Rate/Quote

100.0%

Policy Issue

88.2%

Endorsements

91.2%