2007 Best Practices Study

2007 Best Practices Study | Agencies with Revenues Under $1,250,000 | Technology

Agencies with Revenues Under $1,250,000

Appendix

Insurance

Carriers

Technology

Service

Staff Info

Producer

Info

Employee

Overview

Financial

Stability

Revenues/

Expenses

Executive

Perspectives

Profile

Real Time Interface

(continued)

Via Agency Management System

% of Agencies

Number of Real-Time Inferfaces

None

28.6%

1-3

34.3%

4-6

22.9%

7-10

14.3%

11+

0.0%

Impact on

Personal Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

95.8%

Claims Reporting

62.5%

Loss Runs

62.5%

Rate/Quote

75.0%

Policy Issue

54.2%

Endorsements

62.5%

Impact on

Commercial Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0%

Claims Reporting

60.0%

Loss Runs

70.0%

Rate/Quote

50.0%

Policy Issue

40.0%

Endorsements

50.0%