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Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
1.7
High
4.0
Low
0.5
Average Book Serviced (Commissions)
$234,104
$360,517
Average Pay ($)
$40,722
Average Pay (% of Book Serviced)
17.4%
Group L&H CSRs/Account Managers
Number
0.5
High
1.0
Low
0.1
Average Book Serviced (Commissions)
$91,994
$165,883
Average Pay ($)
$21,332
Average Pay (% of Book Serviced)
23.2%
Personal P&C CSRs/Account Managers
Number
1.7
High
3.5
Low
0.4
Average Book Serviced (Commissions)
$130,882
$225,406
Average Pay ($)
$32,207
Average Pay (% of Book Serviced)
24.6%
Multi-Line CSRs/Account Managers
Number
2.0
High
4.0
Low
0.5
Average Book Serviced (Commissions)
$160,307
$230,739
Average Pay ($)
$32,790
Average Pay (% of Book Serviced)
20.5%
24
2007 Best Practices Study | Agencies with Revenues Under $1,250,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Executive
Perspectives
Profile
Agencies with Revenues Under $1,250,000
Productivity—CSRs
Administration
6.5%
Selling New
Business
15.5%
Customer Service
53.1%
Claims
Processing
7.0%
Marketing
(Placement)
18.0%
Customer Service
52.9%
Administration
2.0%
Selling
New Business
19.3%
Claims
Processing
0.9%
Marketing
(Placement)
25.0%
Customer Service
52.2%
Administration
4.9%
Selling
New Business
18.6%
Claims
Processing
11.8%
Marketing
12.5%
Customer Service
45.4%
Administration
6.5%
Selling
New Business
19.6%
Claims
Processing
8.7%
Marketing
19.8%
*Insufficient Data