2007 Best Practices Study

2007 Best Practices Study | Agencies with Revenues Between $1,250,000 and $2,500,000 | Technology

Agencies with Revenues Between $1,250,000 and $2,500,000

Appendix

Insurance

Carriers

Technology

Service

Staff Info

Producer

Info

Employee

Overview

Financial

Stability

Revenues/

Expenses

Executive

Perspectives

Profile

Real Time Interface

(continued)

Via Agency Management System

% of Agencies

Number of Real-Time Inferfaces

None

20.0%

1-3

33.3%

4-6

36.7%

7-10

6.7%

11+

3.3%

Impact on

Personal Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0%

Claims Reporting

87.5%

Loss Runs

75.0%

Rate/Quote

95.8%

Policy Issue

75.0%

Endorsements

75.0%

Impact on

Commercial Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0%

Claims Reporting

87.5%

Loss Runs

87.5%

Rate/Quote

87.5%

Policy Issue

70.8%

Endorsements

75.0%