52 / 185
Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
3.5
High
9.0
Low
1.0
Average Book Serviced (Commissions) $294,719 $425,791
Average Pay ($)
$41,972
Average Pay (% of Book Serviced)
14.2%
Group L&H CSRs/Account Managers
Number
1.2
High
2.8
Low
0.1
Average Book Serviced (Commissions) $220,803 $478,606
Average Pay ($)
$28,473
Average Pay (% of Book Serviced)
12.9%
Personal P&C CSRs/Account Managers
Number
3.4
High
9.0
Low
0.7
Average Book Serviced (Commissions) $155,214 $264,600
Average Pay ($)
$33,699
Average Pay (% of Book Serviced)
21.7%
Multi-Line CSRs/Account Managers
Number
2.1
High
5.0
Low
1.0
Average Book Serviced (Commissions) $247,760 $360,130
Average Pay ($)
$31,391
Average Pay (% of Book Serviced)
12.7%
52
2007 Best Practices Study | Agencies with Revenues Between $1,250,000 and $2,500,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Executive
Perspectives
Profile
Agencies with Revenues Between $1,250,000 and $2,500,000
Productivity—CSRs
Administration
5.4%
Selling
New Business
14.2%
Customer Service
55.7%
Claims
Processing
6.6%
Marketing
(Placement)
18.2%
Customer Service
38.4%
Administration
15.3%
Selling
New Business
12.2%
Claims
Processing
13.9%
Marketing
(Placement)
20.0%
Customer Service
53.4%
Administration
5.3%
Selling
New Business
19.0%
Claims
Processing
7.9%
Marketing
(Placement)
14.4%
Customer Service
57.0%
Administration
10.0%
Selling
New Business
13.0%
Claims
Processing
7.4%
Marketing
(Placement)
12.6%