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2015 Best

Practices Study

Agencies

with

Revenues

Under

$1,250,000

13

Analysis of Agencies with Revenues Under $1,250,000

Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Note: See page 163 for an explanation of column headings

Compensation

Selling

Operating

Administrative

0%

10%

20%

30%

40%

50%

60%

51.1%

34.1%

50.9%

4.5% 4.5% 3.8%

15.7%

9.4%

19.0%

2.0% 0.1% 0.9%

Average

Top 25% Profit

Top 25% Growth

Average

Top 25% Profit Top 25% Growth

ADMINISTRATIVE EXPENSES

Amortization of Intangibles

1.0%

0.0%

0.8%

Officer Life

0.2%

0.1%

0.2%

Interest

0.6%

0.0%

0.0%

Other

0.1%

0.0%

0.0%

Total Administrative

2.0%

0.1%

0.9%

TOTAL EXPENSES

73.3%

48.2%

74.6%

PRE-TAX PROFIT (LOSS)

26.7%

51.8%

25.4%

EBITDA

28.8%

51.8%

26.3%

Average

Top 25% Profit Top 25% Growth

Expense Growth Over Prior Year

Compensation Expense

6.0%

-4.0%

15.4%

Selling Expense

-5.2%

13.1%

10.6%

Operating Expense

-0.9%

2.8%

10.1%

Administrative Expense

-3.5%

*

5.0%

Expenses

(as % of Net Revenues) — continued

Expenses

(as % of Net Revenues)

*Insufficient Data

EBITDA—Earnings Before Interest Taxes Depreciation and Amortization