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Morgan Hill, California
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Zucker Systems
reviewing and approving over-the-counter planning permits (e.g., sign permits,
temporary banners) and building permits (e.g., tenant improvements, small accessory
structures, etc.), administrative use permits, and business license reviews, deposit
processing and application submittals. Generally, the POD’s will handle the TI and
other building permit reviews and the DST handles the business license reviews and
contract planner deposit processing
.
There is a receptionist station to the left of the front counter, where walk-in customers
sign in and are directed to the appropriate staff for assistance. Customers are served in
the order received and their appeared to be adequate chairs and tables for customers to
sit while waiting to be served.
Staff indicated that the Division has not established a policy to serve customers within
15 minutes, which is a standard typically used by best practice communities.
147.
Recommendation:
The Community Development Director should
establish a formal 15-minute wait performance standard Front Counter
customers, which should be tracked in TRAKiT, monitored and reported on
quarterly.
Planning Commission and City Council Approval Processes
The steps involved in the Planning Application Approval process, vary, depending on
the type of application, which determines whether it requires Planning Commission
(PC) and/or City Council (CC) approvals.
Figure 11 below is a flow chart that shows the
general
steps in the existing PC and
CC approval processes. A summary discussion follows.