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Analysis of Agencies with Revenues

Between $2,500,000 and $5,000,000

irs-aims

0.0%

VRC

0.0%

Other

0.0%

B. Information Technology Expense (as % of Net Revenues)

Average

+25% Profit

+25% Growth

Total IT Expense for Fiscal Yr

(1)

2.3%

1.3%

2.1%

C. Internet Utilization

% Providing

1. Internet Access

Average

+25% Profit

25%Growth

All employees have access from desktops

100.0%

100.0%

100.0%

Selected employees have access from desktop

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

No Internet access in agency

0.0%

0.0%

0.0%

2. Functions Performed via the Internet

% Utilizing

Email

100.0%

Access carrier information

1

100.0%

Carrier transactions

2

100.0%

Client Communications

87.1%

Prospecting

58.1%

Research

90.3%

Other

22.6%

1

Marketing materials, rates/quotes, policy status, etc.

2

Submissions, endorsements, claims, etc.

3. Employees Have Individual Email Addresses

Average

+25% Profit

25%Growth

Percentage of Agencies Providing

100.0%

100.0%

100.0%

4. Agency Website

Average

+25% Profit

25%Growth

Percentage of Agencies with Website

90.0%

71.4%

87.5%

Functions Supported:

Info on Agency, Services, Staff

100.0%

NA

NA

Customer self-service

7.1%

NA

NA

Rates/Quotes

17.9%

NA

NA

Insurance Sales

28.6%

NA

NA

Links to Carrier's Websites

39.3%

NA

NA

Employee Email Addresses

35.7%

NA

NA

Other

17.9%

NA

NA

(1)

Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data communications,

website development/maintenance, computer depreciation, and software amortization

Access available but not through employee desktops

100