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Analysis of Agencies with Revenues
Between $500,000 and $1,250,000
B. Information Technology Expense (as % of Net Revenues)
Average
+25% Profit
+25% Growth
Total IT Expense for Fiscal Yr
(1)
2.4%
2.3%
2.7%
C. Internet Utilization
% Providing
1. Internet Access
Average
+25% Profit
25%Growth
All employees have access from desktops
91.4%
88.9%
88.9%
Selected employees have access from desktop
5.7%
0.0%
11.1%
2.9%
11.1%
0.0%
No Internet access in agency
0.0%
0.0%
0.0%
2. Functions Performed via the Internet
% Utilizing
100.0%
Access carrier information
1
100.0%
Carrier transactions
2
100.0%
Client Communications
85.7%
Prospecting
25.7%
Research
80.0%
Other
25.7%
1
Marketing materials, rates/quotes, policy status, etc.
2
Submissions, endorsements, claims, etc.
3. Employees Have Individual Email Addresses
Average
+25% Profit
25%Growth
Percentage of Agencies Providing
94.1%
88.9%
100.0%
4. Agency Website
Average
+25% Profit
25%Growth
Percentage of Agencies with Website
80.0%
88.9%
88.9%
Functions Supported:
Info on Agency, Services, Staff
96.4%
NA
NA
Customer self-service
32.1%
NA
NA
Rates/Quotes
42.9%
NA
NA
Insurance Sales
42.9%
NA
NA
Links to Carrier's Websites
71.4%
NA
NA
Employee Email Addresses
60.7%
NA
NA
Other
25.0%
NA
NA
Access available but not through employee desktops
(1)
Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data communications,
website development/maintenance, computer depreciation, and software amortization
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