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Analysis of Agencies with Revenues
Between $500,000 and $1,250,000
F. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
2.2
High
4.5
Low
1.0
Average Commissions Serviced
$189,952
$288,735
Average Pay ($)
$33,826
Average Pay (% of Book Serviced)
17.8%
How Time Was Spent:
8.5%
Marketing (Placement)
16.6%
Claims Processing
8.1%
Customer Service
61.1%
Administration
5.7%
2. Group Life & Health CSRs
Average
Top 25%
Number
0.7
High
1.5
Low
0.3
Average Commissions Serviced
$66,348
$247,083
Average Pay ($)
$16,639
Average Pay (% of Book Serviced)
25.1%
How Time Was Spent:
12.1%
Marketing (Placement)
20.2%
Claims Processing
5.7%
Customer Service
56.4%
Administration
5.6%
Selling New Business (New or Acct Rounding)
Selling New Business (New or Acct Rounding)
How Time Was Spent
16.6%
8.1%
61.1%
8.5%
5.7%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
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